Refund Policy — ChattyMex

1. Free Trial First

Every account starts with a 7-day free trial including 300 message credits — a full opportunity to evaluate the Service before any payment.

2. Subscription Fees

Subscription fees are generally non-refundable once a billing cycle starts. Exceptions below.

3. Eligible Refunds

(a) If the Service remains completely unused within 72 hours of payment, you may request a full refund.

(b) If a continuous outage of 24+ hours occurs due to our fault, you are entitled to a pro-rata refund or service credit.

(c) Double charges are refunded in full.

4. How to Claim

Email billing@chattymex.com with your account phone/email and payment reference. Claims are settled within 7 business days, refunded through the same channel used for payment (bKash → bKash, Nagad → Nagad).