Terms of Service — ChattyMex
Last updated: July 2026
বাংলা সারসংক্ষেপ
ChattyMex ব্যবহার করে আপনি নিশ্চিত করছেন — পেজটা আপনার, AI-এর দেওয়া তথ্যের দায় শেষ পর্যন্ত আপনার ব্যবসার, spam/নিষিদ্ধ পণ্যে ব্যবহার করা যাবে না, আর Meta-র নিয়ম মানতে হবে।
1. The Service
ChattyMex provides AI-assisted messaging automation, order capture, and analytics for business pages connected by you ("Merchant"). A 7-day free trial with limited message credits is offered; thereafter a paid subscription is required.
2. Eligibility & Account
You must be 18+, authorized to operate the connected Page/WABA/Instagram account, and provide accurate information. You are responsible for activity under your account and for your team members' access.
3. Acceptable Use
You must NOT: use the Service for spam, harassment, deception, or unsolicited bulk messaging in violation of Meta policies; sell or promote illegal goods/services under Bangladeshi law or items prohibited by Meta Commerce policies; misrepresent AI responses as guarantees where prohibited; or attempt to breach tenant isolation, reverse engineer, or resell the Service without written permission.
We may suspend accounts violating these terms or platform policies.
4. AI Output Responsibility
AI-generated replies are produced from the knowledge base you verify and control. You must review and verify critical business facts (prices, delivery terms, policies). ChattyMex is not liable for losses arising from unverified or merchant-provided information. You may enable human-review ("warm-up") mode at any time.
5. Orders & Third-Party Services
Order creation, courier fraud checks, and syncing to third-party platforms (Google Sheets, WooCommerce, etc.) are performed at your direction. Fulfilment, product quality, refunds to End Users, and legal compliance of your business remain solely your responsibility.
6. Fees, Credits & Refunds
Subscriptions are billed monthly in BDT via bKash/Nagad/cards. Message credits reset each cycle; unused trial credits do not carry over. Refunds are governed by the Refund Policy. Non-payment leads to suspension after a grace period; data handling per the Privacy Policy.
7. Platform Dependency
The Service depends on Meta APIs. We are not responsible for platform outages, policy changes, or restrictions imposed by Meta on your assets.
8. Intellectual Property
We own the Service and its software. You own your business data, page content, and knowledge base content. You grant us a limited license to process this data to provide the Service.
9. Limitation of Liability
To the maximum extent permitted by law, our total liability is limited to the fees paid by you in the 3 months preceding the claim. The Service is provided "as is" without warranties of uninterrupted operation.
10. Termination
You may cancel anytime from the dashboard; access continues until period end. We may terminate for material breach. Sections 4, 5, 8, 9 survive.
11. Governing Law & Disputes
These Terms are governed by the laws of Bangladesh; courts of Dhaka have jurisdiction. Contact: legal@chattymex.com.