Terms of Service — ChattyMex

1. The Service

ChattyMex provides AI-assisted messaging automation, order capture, and analytics for business pages connected by you ("Merchant"). A 7-day free trial with limited message credits is offered; thereafter a paid subscription is required.

2. Eligibility & Account

You must be 18+, authorized to operate the connected Page/WABA/Instagram account, and provide accurate information. You are responsible for activity under your account and for your team members' access.

3. Acceptable Use

You must NOT: use the Service for spam, harassment, deception, or unsolicited bulk messaging in violation of Meta policies; sell or promote illegal goods/services under Bangladeshi law or items prohibited by Meta Commerce policies; misrepresent AI responses as guarantees where prohibited; or attempt to breach tenant isolation, reverse engineer, or resell the Service without written permission.

We may suspend accounts violating these terms or platform policies.

4. AI Output Responsibility

AI-generated replies are produced from the knowledge base you verify and control. You must review and verify critical business facts (prices, delivery terms, policies). ChattyMex is not liable for losses arising from unverified or merchant-provided information. You may enable human-review ("warm-up") mode at any time.

5. Orders & Third-Party Services

Order creation, courier fraud checks, and syncing to third-party platforms (Google Sheets, WooCommerce, etc.) are performed at your direction. Fulfilment, product quality, refunds to End Users, and legal compliance of your business remain solely your responsibility.

6. Fees, Credits & Refunds

Subscriptions are billed monthly in BDT via bKash/Nagad/cards. Message credits reset each cycle; unused trial credits do not carry over. Refunds are governed by the Refund Policy. Non-payment leads to suspension after a grace period; data handling per the Privacy Policy.

7. Platform Dependency

The Service depends on Meta APIs. We are not responsible for platform outages, policy changes, or restrictions imposed by Meta on your assets.

8. Intellectual Property

We own the Service and its software. You own your business data, page content, and knowledge base content. You grant us a limited license to process this data to provide the Service.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability is limited to the fees paid by you in the 3 months preceding the claim. The Service is provided "as is" without warranties of uninterrupted operation.

10. Termination

You may cancel anytime from the dashboard; access continues until period end. We may terminate for material breach. Sections 4, 5, 8, 9 survive.

11. Governing Law & Disputes

These Terms are governed by the laws of Bangladesh; courts of Dhaka have jurisdiction. Contact: legal@chattymex.com.